Payment Methods


Our preferred payment methods:

  • Direct Deposit (bank details provided on your validated quote email)
  • Credit Card (Master Card, Visa)


Payment in full is required prior to dispatch/release of the goods. Factories/depots are not able to accept payments, as all payments need to come via the Central Administration office, click here for details.

Note: If paying by bank transfer, please reference your 'quote ID number' and 'your name' for easy reference.

Note: If paying by credit card, you will need to contact us and provide us with your credit card details. Payment via Credit Card attracts a 1.5% bank merchants fee.


Due to the custom-made nature of the products you order through OzFlatPack's online ordering system, we are unable to offer any returns or refunds. When you pay a deposit, you enter a binding contract with OzFlatPacks.

Note: As we are purchasing and custom cutting materials unique to your job, the (25%) deposit amount to get the job underway, is non-refundable and the final balance (75%) is due when the job is complete in the factory (prior to pick-up or delivery).

Furthermore, once the job is prepped and goes into production, the materials ordered and the works to date will almost in all cases exceed the 25% deposit already received. As such, we ask that you please make your selections very carefully before confirming your order with a deposit.



We hope that this information has been helpful for you.

If you need further help or more information on this topic please: 


Thank you, 
From all the team at OzFlatPacks